The organization takes the responsibility to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor would like to apply for a refund, the organization will respond to the donor within 15 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send a mail to the organization requesting refund within 2 working days of making the donation, along with payment receipt and person details necessary for initiating refund. NIRMAN is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.